Employer:
CISCO
DevNet Docs Redesign
A BETTER WAY TO SEARCH FOR DOCS
PROJECT BRIEF
The task was to clean up and create a more user-friendly way for both the developers who are looking for docs and our internal content team to update the documentation. Before this update, the page needed to be manually updated every time a new doc needed to be added and lots of docs were missing since developer.cisco.com has over 310 docs but before this redesign 80 were on this page.
PRODUCT RESEARCH
It all starts with what are the needs of the people consuming the content and the people producing the content. When talking with users lack of being able to quickly filter docs as well as good brief descriptions were real pain points for users. On the content-producing side, it was about how do we keep this page updated with limited resources.
RESULTS
– User return rate went from 1.4 to 4.4 times
– 44% of users where are able to find content faster
– Automating the page going from 80 docs to showing over 310
– Working with the content team to clean up docs on the backend for better tagging and description
Taking a step back and a deeper look
When going into this project the biggest thing was to step back and look at the bigger picture. I created a Miro board to cross-collaborate to work with our content team. To look at what content is missing and what is needed as well as documenting issues from user research. This helped us get on the same page and divide up the work needed from the design and content teams.
Explore what’s new and focus on search
We broke the page into two pages the first focused on the search and most popular Documentation. The second was to create a more granular level of search giving more filters and allowing users to drill down and find the documentation they were looking for.
